www.rivta-factory.com

FAQs

Frequently Asked Questions (FAQs)

SAMPLES & DEVELOPMENT
 
ORDERS & TRANSPORTS   QUALITY & WARRANTY
• How much is the sample cost?
We will charge a sample fee depending on your design.
This investment will be refund once you place order.
• What payment terms are available?
100% L/C at sight.
TT. (telegraphic transfer): 30% deposit and 70% balance before shipment.
• Do you make testings for the bags?
Of course! Owning a laboratory with machines (tensile tester, salt spray test machine, color assessment cabinet, color fastness tester) that can test products properties help providing a sense of trust for our customers.
 
• How long can you send the sample?
Samples lead time: about 7-10 days.
• Which is the MOQ:
MOQ is 1000pcs / color / style.
• What is your quality warranty terms?
We can arrange our own QC department and third party inspectors to assure quality control.
 
• Can I have a fully customized sample?
Yes, definitely. We offer customized colors, sizes, logos.
• How many bags can you make per month?
Currently 200,000 pieces per month.
What is your delivery time’s warranty terms?
Everything will be scheduled in advance. We will let you know the current situation 15 days before the delivery time, and will offer a faster shipping if it is delayed.
 
• Do you always have new design models to give me some new ideas?
Yes, we have our R&D and Design Department for new creative designs, actually with more than 500 items to provide our customers new inspirations for their designs.
 
• Can I have my own inspectors to ensure my product quality?
Yes, they are welcomed!
 
• How you can proof the products are sustainable?
Offering certificates like GRS, GOTS, test reports - and more, the order and material can be tracked officially.
 
• How long it takes for ordered production?
Depends on your order details. Generally it takes 45 days to deliver.
 
  • What are your shipping methods and how long they take?
Normally, shipping by air takes 7 days and shipping by sea takes 35 days. We would handle shipping information for you and suggest the most reasonable way to meet your required time.
 
 
  • Which kind of deliveries do you offer?
We can help you arrange EXW, FOB shipping.
 
 
  • How the products are packaged?
Generally 1 piece per poly bag, and a proper quantity in each export carton.
Customized packages are also acceptable.

 



 

 

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